A Barclays customer was left dumbfounded after being informed they’d have to make a trip to another town simply to deposit some cash. The customer reached out to Barclays regarding their inconvenience, lamenting: “Went to bank some cash at Post Office as no longer have a bank in our town.
“Barclays website tells us to do this, but PO won’t take all the coins as no one uses cash so he can’t get rid of them. Do we really have to drive to next town to bank cash from son’s job/tips???”
In a sympathetic response, a member of the customer help team commented: “I’m really sorry to hear that you had some issues depositing coins today at the Post Office.” The support team added: “It’s great to hear you use Post Office if it’s nearer you but I’m sorry that it didn’t go as planned on this occasion.”
The bank also set out the rules for handing in coins at the Post Office. They explained: “They can only take full bags of coin for values between 1p-50p, so £10 full bags of 50p and 20p, £5 full bags of 10p and 5p, and £1 full bags of 2p and 1p. As long as you had these bagged correctly, they should have taken these in.
“This would be the same for depositing in branch, as long as coins are bagged in correct denominations.” Barclays customers get an annual limit of £20,000 for cash deposits into personal accounts.
The bank’s website advises customers: “When you pay in cash at one of our branch counters or self-service devices, it’ll count towards your overall cash deposit limit. Any cash paid into your personal joint account counts towards the yearly cash deposit limit for each account holder.”
Customers have a £10,000 limit for deposits at the Post Office. With bank branch closures on the rise, ‘banking hubs’ have been introduced as a lifeline; these centralised locations allow customers of major banks to continue accessing essential services.
This is the current list of banking hubs in operation:
- Abergele
- Acton
- Ampthill
- Axminster
- Barnoldswick
- Barton-upon-Humber
- Batley
- Belper
- Bramhall
- Brechin
- Brixham
- Buckingham
- Bury Park
- Cambuslang
- Carluke
- Carnoustie
- Cheadle
- Clay Cross
- Cottingham
- Crieff
- Cumnock
- Dartmouth
- Dawlish
- Downham Market
- Elland
- Forres
- Girvan
- Great Harwood
- Harleston
- Haslemere
- Helston
- Heywood
- Hornsea
- Horwich
- Jedburgh
- Kilkeel
- Kilwinning
- Kirkby in Ashfield
- Kirkcudbright
- Knaresborough
- Looe
- Lutterworth
- Mablethorpe
- Maryport
- Newton Aycliffe
- Oakham
- Ossett
- Otley
- Pershore
- Porthcawl
- Prescot
- Prestatyn
- Ramsbottom
- Rochford
- Royal Wootton Bassett
- Saltash
- Shirebrook
- Shoreham-by-sea
- Sidmouth
- Stalybridge
- Stapleford
- Stone
- Syston
- Teignmouth
- Treorchy
- Troon
- Ulverston
- Ware
- Wath upon Dearne
- Watton
- Welling
- Wellington
- Welshpool
- West Drayton
- Withernsea
- West Kirby