The Department for Work and Pension (DWP) has confirmed that it is “directly contacting approximately 120,000 pensioner households” in receipt of Housing Benefit who may be eligible for Pension Credit, but are not claiming the £3,900 annual income boost. Pensions Minister Emma Reynolds explained that DWP can “identify and target” potentially eligible households using its own data.
The update came after Independent MP Rebecca Long Bailey asked what steps DWP is taking to identify pensioner households who may be eligible for Pension Credit, but have not yet claimed. The latest figures suggest around 780,000 eligible people over State Pension age are entitled to the means-tested benefit and not claiming it.
However, new applications have increased by 152 per cent since the Labour Government announced in July that Winter Fuel Payments will only be issued to those aged over 66 in receipt of a means-tested benefit such as Pension Credit.
In a written response to ms Long Bailey, the Pensions Minister said: “Building on last year’s ‘Invitation to Claim’ trial, the Department will be directly contacting approximately 120,000 pensioner households who are in receipt of Housing Benefit and who may also be eligible for, but not currently claiming, Pension Credit. We can identify and target these households using DWP’s Housing Benefit data.
“In order to maximise the take-up of Pension Credit, we have been running an extensive national campaign since September on a range of channels, including print and broadcast media to encourage pensioners to check their eligibility and make a claim. The campaign targets potential pension-age customers, as well as friends and family who can encourage and support them to apply.”
Ms Reynolds added: “We continue to engage with a range of external partners who can help promote Pension Credit through their own channels and networks.
“We are also asking local authorities to support our Pension Credit campaign – the Secretary of State and the Deputy Prime Minister wrote to all local authorities in August. Many already undertake their own initiatives to identify eligible households and promote take-up; and over 160 local authorities have responded positively to our ‘call for action’.”
The DWP Minister also explained that it is “not currently possible to accurately identify people who may be entitled to Pension Credit just from DWP data” – only through Housing Benefit.
She said: “Like all means-tested benefits, a person’s eligibility for Pension Credit and the amount they may get depends on their specific financial and personal household circumstances, information which DWP does not have.”
Nearly 1.4 million older people across Great Britain, including more than 125,000 living in Scotland, are currently receiving Pension Credit, however, the latest figures from the DWP suggest there are still 780,000 eligible pensioners not claiming the benefit they are entitled to.
Some older people think because they have savings or own their home they would not be eligible for the means-tested benefit, which can also provide access to help with housing costs, heating bills and Council Tax.
An award of just £1 per week is enough to unlock other support. New claims made before December 21, 2024, which later turn out to be successful will be entitled to a backdated Winter Fuel Payment.
Below is an overview of the benefit including who should check eligibility, how to go about it, how much you could get and where to get help filling in the form.
Who can claim Pension Credit?
There are two types of Pension Credit – Guarantee Credit and Savings Credit.
To qualify for Guarantee Pension Credit , you must be State Pension age (66). Your weekly income will need to be less than the minimum amount the UK Government says you need to live on.
This is £218.15 for a single person and £332.95 for a couple – this amount could be higher if you’re disabled, a carer or have certain housing costs.
You can only get Savings Credit if:
- you reached State Pension age before April 6, 2016, or you have a partner who reached State Pension age before this date and was already receiving it
- you have qualifying income of at least £189.80 a week for a single person and £301.22 a week for a couple
How much could you get?
Guarantee Credit tops up your weekly income to:
- £218.15 for a single person
- £332.95 for a couple (married, in a civil partnership or cohabiting)
You might be able to get more than this if you’re disabled or a carer, or you have certain housing costs.
Savings Credit can give you up to:
- £17.01 a week for a single person
- £19.04 a week for a couple (married, in a civil partnership or cohabiting).
The exact amount you’ll get depends on your income and savings. Your income includes assumed income from savings and capital over £10,000.
How to check eligibility for Pension Credit
Older people, or friends and family, can quickly check their eligibility and get an estimate of what they may receive by using the online Pension Credit calculator on GOV.UK here.
Alternatively, pensioners can contact the Pension Credit helpline directly to make a claim on 0800 99 1234 – lines are open 8am to 6pm, Monday to Friday.
Expert help and advice is also available from:
More details about claiming Pension Credit can be fond on GOV.UK here.
Other help if you get Pension Credit
If you qualify for Pension Credit you can also get other help, such as:
- Housing Benefit if you rent the property you live in
- Support for Mortgage Interest if you own the property you live in
- Council Tax discount
- Free TV licence if you are aged 75 or over
- Help with NHS dental treatment, glasses and transport costs for hospital appointments
- Help with your heating costs through the Warm Home Discount Scheme or Winter Fuel Payments
- A discount on the Royal Mail redirection service if you are moving house
Mixed aged older couples and Pension Credit
In May 2019, the law changed so a ‘mixed age couple’ – a couple where one partner is of State Pension age and the other is under it – are considered to be a ‘working age’ couple when checking entitlement to means-tested benefits.
This means they cannot claim Pension Credit or pension age Housing Benefit until they are both State Pension age. Before this DWP change, a mixed age couple could be eligible to claim the more generous State Pension age benefits when just one of them reached State Pension age.
How to use the Pension Credit calculator
To use the calculator on GOV.UK, you will need details of:
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earnings, benefits and pensions
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savings and investments
You’ll need the same details for your partner if you have one. You will be presented by a series of questions with multiple choice answer options.
This includes:
- Your date of birth
- Your residential status
- Where in the UK you live
- Whether you are registered blind
- Which benefits you currently receive
- How much you receive each week for any benefits you get
- Whether someone is paid Carer’s Allowance to look after you
- How much you get each week from pensions – State Pension, private and work pensions
- Any employment earnings
- Any savings, investments or bonds you have
Once you have answered these questions, a summary screen shows your responses, allowing you to go back and change any answers before submitting. The Pension Credit calculator then displays how much benefit you could receive each week.
All you have to do then is follow the link to the application page to find out exactly what you will get from the DWP, including access to other financial support.
There’s also an option to print off the answers you give using the calculator tool to help you complete the application form quicker without having to look out the same details again. Try the Pension Credit Calculator for yourself or your family member to make sure you’re receiving all the financial support you are entitled to claim.
Who cannot use the Pension Credit calculator?
You cannot use the calculator if you or your partner:
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are deferring your State Pension
-
own more than one property
-
are self employed
-
have housing costs (such as service charges or Crown Tenant rent) which are neither mortgage repayments nor rent covered by Housing Benefit
How to make a claim
You can start your application up to four months before you reach State Pension age. You can claim any time after you reach State Pension age but your claim can only be backdated for three months.
This means you can get up to three months of Pension Credit in your first payment if you were eligible during that time.
You will need:
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your National Insurance number
-
information about your income, savings and investments
-
your bank account details, if you’re applying by phone or by post
If you’re backdating your claim, you’ll need details of your income, savings and investments on the date you want your claim to start.
Apply online
You can use the online service if:
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you have already claimed your State Pension
-
there are no children or young people included in your claim
To check your entitlement, phone the Pension Credit helpline on 0800 99 1234 or use the GOV.UK Pension Credit calculator here to find out how much you could get.