A Paisley nursing home which cares for people with dementia and alcohol-related brain damage has been made aware of areas for improvement.
Three inspectors from the Care Inspectorate made an unannounced visit over four days last month to Hillside View.
Based on a scale of one to six where one is unsatisfactory and six is excellent, it was rated as four – meaning ‘good’ – for its leadership, staff team and setting.
The facility received a three, meaning ‘adequate’, for how well it supports people’s wellbeing and for how well they plan care and support.
Among its key messages, the report from inspectors stated: “People’s health, medication and nutritional needs were well managed and people had good access to healthcare.
“The setting was well designed to support small-group living and people had access to quiet and private spaces. But some environmental upgrades were required to ensure people could experience facilities that were well-maintained.”
In making its evaluations, the Care Inspectorate engaged with 16 people using the service and six of their family; spoke with 18 staff and management, reviewed Care Inspectorate survey responses from six staff and two people using the service.
The inspectors noted: “People did not have enough access to meaningful activity to support their wellbeing”. This was evidenced when residents told of their boredom.
The report outlined: “People told us they were ‘bored’ and we saw long periods where people had nothing to do. One person told us, ‘it would be better if there were other things to do to keep busy but there isn’t really anything. I was used to having a busy life before’.”
The Nethercraigs Road facility had its staff team and manager praised by the watchdog. The report outlined: “Staff worked well together and were flexible to ensure people’s needs were met.
“Staff told us that the new manager had encouraged stronger leadership of shifts to promote an effective skills-mix and sharing of knowledge.”
Hillside View is registered with the Care Inspectorate to provide a care home service for up to 57 adults.
The facility is split into two communities with one supporting people aged 65 and over who are living with dementia, and the other supports people over 45 with alcohol-related brain damage or alcohol-related dementia/Korsakoff’s disease. This also includes a short stay service.
The inspectors added: “The environment was well designed with a layout that was suitable for the needs of people using the service. The setting was comfortable and homely but some areas were in need of refurbishment. Rooms were personalised and comfortable but some were in need of upgrading.
“One person told us, ‘The refurbishment is good, everywhere will look much better when it is done. My room has been done already, I really like it’.”
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