As the days grow shorter and temperatures begin to dip, winter’s approach reminds us all to take extra precautions.
While winter has its charm, it is also a time when freezing temperatures can cause damage to water pipes at home and in the wider water supply network.
While Scottish Water works hard to ensure water reaches your tap, occasionally there may be an interruption to your water supply, and the best way to prepare for this is to be aware of it.
The company is encouraging customers to sign up for its free Text Alert service which keeps them updated about anything that may impact their water supply or any of its other services in the area.
The text service is invaluable to those customers supporting a vulnerable loved one, friend or neighbour this winter, and more than 45,000 customers have signed up for the service.
Clare Smith, head of campaigns and marketing, said: “In the event of water supply being disrupted you may be about to trudge off to the shops to buy copious amounts of bottled water to make sure everyone has something to drink. The text service will let you know when the water is coming back on.
“Or the water supply may be off and you need to make sure everyone is fresh for work or school. Before setting off to a relative, a text message from the service could save you and your family a wasted journey.
“That is what our free text service is for; we want to keep you informed as much as possible and the best way to do this is to send you essential information directly to your mobile.”
Scottish Water is committed to continually improving the service it provides to customers and understands it is worrying and frustrating when there is any problem with a water supply.
If something affecting you or your property occurs, you need to know about it as soon as possible.
This kind of up-to-date information from the Text Alert service is invaluable and can help plan life better which is especially important if you are looking after elderly friends, family members or neighbours.
Clare added: “The winter months can be challenging. Many of us care for vulnerable and elderly loved ones, family friends or neighbours, and making sure those in our care stay safe and well is even more important as the temperatures drop.”