Millions of Brits heading off for Christmas holidays or skiing trips have been urged to familiarise themselves with their rights regarding flight delays and cancellations. The Civil Aviation Authority (CAA) has warned that airports are set to be busier than they’ve been since before the pandemic hit.
The industry watchdog is encouraging travellers to understand their consumer rights and pack safely to ensure a smooth journey. Last December, nearly 11 million passengers, including almost 3.5 million from Heathrow, flew out from UK airports for winter sun, family visits or winter sports trips.
This year, the regulator’s data suggests that airports will be even busier as demand for flights returns to pre-pandemic levels. As part of its ‘Know Before You Go’ campaign, the CAA has shared tips on booking trips, packing safely and understanding passenger rights in case of flight disruptions.
To assist passengers, the regulator has created a series of short, animated videos available on its social media channels. Selina Chadha, director of the Consumer and Markets Group at the UK Civil Aviation Authority, said: “Flying abroad during the festive season is a tradition for millions across the UK. While the aviation industry is dedicated to ensuring smooth journeys, disruption can sometimes occur. We strongly encourage passengers to familiarise themselves with their rights before heading to the airport, so they feel confident and well-prepared.”
The regulator has shared its top six tips for passengers to ensure a smooth journey:.
* If your flight is cancelled, you should be offered a choice of a refund or alternative travel arrangements at the earliest opportunity, or an alternative date suitable for you. This can include flights on other airlines.
* Be aware that if your flight is delayed for any reason, your airline should look after you – this can include providing food and drink depending on the length of delay, as well as accommodation if you are delayed overnight.
* Plan ahead and check your baggage allowance and contents in advance to avoid unexpected fees or having to give up personal goods at the airport.
* Remember that lost or damaged luggage is the responsibility of the airline and the amount of compensation you could receive will depend on the value of items lost or damaged, but subject to limits set by international laws.
* Before you take off, make sure you are aware of your airline’s specific policies regarding lithium batteries as they can pose a serious fire risk.
* Be cautious if you are travelling with Christmas or New Year party materials that contain explosives or other dangerous goods. Party poppers are banned from being flown in aircraft, while Christmas crackers can be carried but must be in their original packaging.