Morrisons has faced significant technical glitches today, leading to Christmas orders being cancelled and customers missing out on expected discounts.
The supermarket identified problems, particularly with its More Card loyalty programme and click-and-collect service, which left some shoppers paying more at checkouts—case in point, one customer vented on social media about being charged 69p for carrots instead of the anticipated 10p, reports the Mirror.
Addressing the issue, a Morrisons spokesperson stated: “If More Card prices are not registering, we will apply a 10% discount to the customer’s entire shop.”
Additionally, the company warned that home deliveries might be delayed and advised click and collect users to await email confirmation before heading to the store. Adding to the chaos, the supermarket’s website experienced a complete outage earlier, displaying a “502 Bad Gateway” error to visitors.
Downdetector statistics further revealed over 300 instances reported regarding issues with Morrisons’ Morecard.
Morrisons has yet to respond to The Mirror’s request for comments.
The lead up to Christmas can be one of panic for supermarket shoppers thanks to retailers shifting their operating hours over the holiday seasons. If you still need to pick up some last minute essentials, we’ve gathered a comprehensive guide of opening hours for supermarkets in Scotland.
Or if its Boxing Day that you plan to shop, we have also made up separate guidance for opening hours on December 26. There are also a number of general retailers that will be closed on Boxing Day that you can find here.
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