An Asda worker demonstrated kindness and great customer service after assisting a customer who had left behind his mobile phone.
Kieran Nelson, 21, the device had been left at the self-scan checkouts and kept it safe in store until it was returned to its owner.
When the relieved customer returned to the Asda Blantyre store to collect the mobile phone, they were so pleased to learn that the phone was safe.
Grateful for Kieran’s kindness and attentiveness, the customer later wrote to the store to express his appreciation, saying: “For your great customer service…from the daftie who left his mobile at the checkout, but you sorted it.”
Kieran, a front end worker, said: “I’d hate to lose my phone, so I knew our customer would be worried. It was so nice that the gentleman took the time to thank me!”
Yvonne Shanks, customer service manager, Asda Blantyre, said: “Kieran is really popular with both younger and older customers. You always get him the same way and he’s secretly known as our ‘Happy Chappy’.”
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