BT Broadband has been seen to have outages and signal problems this afternoon as users have reported having problems with either email, broadband and landline.
According to downdetector.co.uk, over 3,300 reports of connection problems have been reported on Tuesday, February 25, starting just before 1pm. The network tracking website has reported that most of the issues have been experienced in London, with large parts Glasgow, Birmingham, and Manchester also being impacted.
The most reported problems have been with email issues (78 percent), which was closely followed by 21 per cent of people reporting broadband issues and one per cent of people having problems with their landline.
Many people have taken to the comments of the tracking service site to report their issues and ask others if they are also experiencing problems. One person wrote: “Anyone else having issues with the premium email service? Mine’s down on both website and mobile version. I’m in the Leeds region.”
Another person commented below having the same problem: “Email is down again it seems, I’m in Eastbourne, starting to become unreliable despite their high prices!”
These outages seem to be consistently happening as people were reporting similar issues 10 days ago with the email website.
Those who are struggling to get the BT email website to work are being greeted with the following message: “This site can’t be reached. Check if there is a typo in email.bt.com. If spelling is correct, try running windows network diagnostics.”
BT has yet to comment on the reason for the outages affecting the country. However, customers are wanting the broadband to provide reason for the problem. One person wrote on X: “Working again now…@bt_uk any update on the reason for another outage please?”
Another user informed the provider of the problem, simply saying: “Your email servers are down. Please check and advise.” In response, the BT X account replied: “We would like the opportunity to look into this problem in more detail for you. Please contact our Technical Team on 150 from your BT mobile or 0330 1234 150 from any other line.”